FAQs

  1. Q: What is the Vizuals Nova? A: The Vizuals Nova is a portable laser projector that offers a 180% brighter image through its Laser Light Source. It comes with an 8000mAh built-in battery that allows you to play videos for up to 3 hours. This projector is also equipped with Dual 10W speakers for a great audio experience​.

  2. Q: How big can the Vizuals Nova project? A: The Vizuals Nova can project up to a 100" screen size at a projection distance of 4.5m.

  3. Q: What operating system does the Vizuals Nova use? A: The Vizuals Nova runs on Android TV 9.0, which is compatible with Netflix and offers a wide range of other choices. It also works with the Google Assistant and Chromecast​.

  4. Q: How do I connect my devices to the Vizuals Nova? A: The Vizuals Nova offers a variety of ports for device connection. You can also cast your favorite apps from your Android or iOS devices, Mac, or Windows computer using Chromecast​.

  5. Q: How portable is the Vizuals Nova? A: The Vizuals Nova is pocket-sized and ready to pack. It weighs only 2.1 lbs (950 g) and is smaller than 1 L, making it ideal for portable use​.

  6. Q: What's the battery life of the Vizuals Nova? A: The Vizuals Nova comes with an 8000mAh built-in battery that allows you to play videos for up to 3 hours on a single charge​.

  7. Q: Can I use the Vizuals Nova as a Bluetooth speaker? A: Yes, the Vizuals Nova has a working mode as a Bluetooth speaker. In this mode, the music playtime is up to 10 hours​.

  8. Q: What comes in the box with the Vizuals Nova? A: The box includes the Vizuals Nova, an adapter, a quick start guide, a USB-C cable, a remote, and 2 AAA batteries​.

  9. Q: Can I mirror or screencast copyrighted content from Hulu, Netflix, and similar services? A: No, copyrighted content from Hulu, Netflix, and similar services cannot be mirrored or screencast. However, you can download and use apps directly through Vizuals Nova to view copyrighted content from these providers​.

  10. Q: What kind of customer support does Vizuals provide? A: Vizuals is committed to providing excellent customer service. Their team is available via email or phone to assist with any issues or concerns you may have regarding the Vizuals Nova. They also have a detailed FAQ section on their website for any common questions you may have.

  11. Q: Where do you ship? A: We currently ship to AUSTRALIA.
  12. Q: How long does it typically take for your products to be despatched?  A: Usually within 24 hours of processing your order.

  13. Q: How long does it typically take for my purchase to arrive once it’s dispatched? A:  Usually 1-7 business days. 

  14. Q: I’’m unable to complete my order on the Website. What do I do?
     A: Please contact customer care at (02) 8526 9018 

    or support@vizuals.com.au. We’ll be happy to assist you.

  15. Q: How much does the delivery cost? A: We offer Free Delivery on All Orders

  16. Can I exchange or returns an item?
    A: We do accept exchanges and they follow the same conditions as returns.

    – The item must have been sold on our online store
    – The item shouldn’t have been used in any way
    – The item should have in its original packaging with all the tags.
    – The return or exchange request is made within 30 days of delivery

    To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.

 

If you have further questions our support team is more than happy to assist you. 

 

Address:
Vizuals
4/50-52 derby St, Silverwater NSW 2128, Australia
Phone: (02) 8526 9018
Email: support@vizuals.com.au

For Any Question, You Can Easily Contact Us.
Support: M - F: 10:00am - 4:00pm AEST, Sa-Su: Closed