Return & Refund Policy

We set these policies to ensure you are fully aware of our refund and return methods and procedures. These policies apply to AUSTRALIA.

 

  • 30-DAY RETURN POLICY

If you wish to return an item and want a refund, please notify us within 30 days after delivery via email to support@vizuals.com.au. If you have found a defective product, then please send us a picture of a damaged product. We will then send the courier to collect the item from your address. We will bear the total cost of returning the item. We will send you a new item at no additional cost, and if you no longer need the item, we will refund the entire order amount via the original payment method you used while shopping. If you have ordered the wrong product and want to exchange the item, then return shipping charges are your responsibility.

 

Return and Refund Conditions:

Return Address

Vizuals

4/50-52 derby St, Silverwater NSW 2128, Australia

The product should not be used. Once we have received the product, we will refund the order amount. On the card you used when you made the purchase.

 

  • RETURN PROCESS

To start a return, you can contact us at support@vizuals.com.au or call us at (02) 8526 9018. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact us via email or phone.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

  • EXCHANGES

We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please contact us at support@vizuals.com.au or call us at (02) 8526 9018.

 

  • RESTOCKING FEE

We do not charge a restocking fee on returns.

 

  • REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method. Your refund will arrive in 3 - 5 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

 

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3 - 5 business days.

 

Refund Period:

It takes3-5 working days for the customer to receive a refund. We return the money to the customer’s original payment method after receiving the goods.

Please note that we return the money immediately to the customer’s original payment method after receiving the goods. Still, the customers bank or credit card issuer usually takes 3-5 working days to process the refund and deposit it into the customer’s bank or credit card account.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund yet. Please let us know by email at support@vizuals.com.au Or Call (02) 8526 9018.

 

Address:

Vizuals

4/50-52 derby St, Silverwater NSW 2128, Australia

Phone: (02) 8526 9018

Email: support@vizuals.com.au

 

For Any Questions, You Can Easily Contact Us.

Support: M - F: 10:00am - 4:00pm AEST, Sa-Su: Closed